Returns & Refund Policy

Thank you for shopping with STJMJ.

We value customer satisfaction and strive to provide high-quality products and reliable service. Please review the following Returns & Refund Policy before making a purchase.

Eligibility for Returns

You may contact us for after-sales support if you receive:

A product with significant quality issues
The wrong item
A product severely damaged during shipping
An item substantially different from the order description

To help us review your request, please contact us within 48 hours of receiving the package and provide:

Your order number
A description of the issue
Clear photos or videos as evidence

Non-Returnable Situations

Returns or refunds are generally not accepted in the following situations:

Personal preference or change of mind
Products that have been used, modified, or damaged by the customer
Unauthorized disassembly or modification
Damage caused by improper use
Requests submitted outside the support period
Clearance, discounted, or special custom items

Please carefully review product details before purchasing.

Return Process

If you would like to request a return, please contact us by email first.

Unauthorized returns sent without approval may not be accepted.

Once approved, we will provide further return instructions.

Refunds

After the returned item is received and inspected, eligible refunds will be processed accordingly.

Refunds are generally issued to the original payment method. Processing times may vary depending on your payment provider or bank.

Return Shipping Costs

Return shipping costs are generally the responsibility of the customer for:

Non-quality-related returns
Personal preference returns
Refused deliveries

If the issue was caused by an incorrect shipment or significant product defect, reasonable return-related costs may be covered by us.

Order Cancellation

Orders may be canceled before shipment by contacting customer support.

Once an order has entered the shipping process, cancellation may no longer be possible.

Lost or Delayed Shipments

If your package is lost or tracking has not updated for an extended period, please contact us. We will assist in investigating the shipment and provide support whenever possible.